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Here you will find answers to frequently asked questions. Select a category that is interesting for you:

General /  ID Photos Pro 8

General Questions and Licensing
General Questions and Licensing

DONGLE KEY

  • 1. I lost the USB Dongle Key of my software. Can I get a duplicate?

    No. Issuing a duplicate of an USB Dongle Key is not possible. In the event that a USB Dongle Key is lost or stolen, this is equivalent to losing the license for the Software and consequently the cost to replace the license(s) equals the current purchase price of the Software..

  • 2. My USB Dongle Key has been mechanically damaged. Can I buy a new one?

    Yes. A damaged USB Dongle Key can be replaced for an indicated by Pixel-Tech charge, in 1 for 1 mode (i.e. returning a damaged USB Dongle Key enables the replacing by a new USB Dongle Key).

SUBSCRIPTION

  • 1. What is a Subscription for updates and technical support?

    Subscription is a guarantee of free access to all updates and all future versions of the software, which will be published during the course of the Subscription. Subscription also gives you a free access to a full and professional support in case of any problems with the software (including remote connecting to the customer’s PC).

UPDATES

  • 1. What contain updates for the software?

    Updates for the ID Photos software introduce new ID formats, update ID formats that have changed, introduce new features into the software. 

ID Photos Pro 8
ID Photos Pro 8

UPGRADE

  • 1. I have IdPhotos 2008/IdPhotos Pro 4 software - can I buy an ID Photos Pro 8 Upgrade?

    Yes. Upgrade is dedicated to your software. Please be aware that activation of the Upgrade version causes the lock of the old version (it can’t be used any longer).

Didn’t find an answer?

We’re here for you, contact us – we’ll answer as soon as possible: support@pixel-tech.eu

Don’t forget to enter your license number or purchase date. If you qualify for a premium support, your message will be considered as a priority.

Premium
Support

This is the fastest way to get a technical support. Premium Support is available for all users in the first year starting from the license activation, as well as in subsequent years, if they renewed the Subscription for updates and technical support*.

Mon – Fri: 8 a.m. – 4 p.m.

*Subscription Renewal is possible only for ID Photos Pro 5/6/7/8 series.

Download the software for remote support directly on your PC.

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